MFA is busy "doing their job"

Today, Ministry of Foreign Affairs of Mongolia responded me to my long-awaited request to get an interview from the Minister N. Enkhbold on the upcoming 8th ASEM Foreign Ministers' Meeting that is taking place in Hamburg on May 28-29, Germany. After a whole month, MFA press official N. Chimguundari told that the ministry has only one staff in charge of ASEM affairs, and that person is "super busy", no able to send answers to my questions even by email. First, they said Enkhbold is busy, not able to give face-to-face interview in person, and asked would it be OK to send answers by email. Is it a total ignorance of what they can't translate into English?
The interview was scheduled to be published this week, May 24 prior to his attendance at the ASEM event.

N. Enkhbold is leaving the country on May 25 for a week-long trip to Europe: Sweden, Denmark, Norway, and Germany. The 8th ASEM Foreign Ministers' Meeting is the first summit that Mongolia is taking part since it was invited to join last year along with India, and Pakistan.

I'm leaving also for Hamburg on May 25 to cover the event, and attend ASEM Journalists' Seminar. I will be out of office until June 4.